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FAQs


You’ve got questions, well we got answers! HERE’S OUR F.A.Q.

GENERAL QUESTIONS:

Q: I’ve Been Calling! How can I get a hold of you? A: We are open Monday-Sunday 9:30 am to 6:00 pm Eastern Standard time. You can also contact us to sagaggirlz@outlook.com (Please allow 24 hours for a response). We can also be reached via telephone at +1(868) 735-7840.

Q: I have a promo code, how do I use it? A: All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.

Q: How do your shoes sizes run? A: Our sizes are based on US sizes. All shoes are given a size suggestion at the bottom of every shoe description. Please keep in mind that this is only a suggestion we understand that everyone’s foot size is different & your selection will be made upon personal preference. 

 Q: How do your apparel sizes run? A: Our sizes are based on US sizes but typically are on the smaller side. Customers tend to order one size above to be safe. If you click on the size chart you will get greater detail for purchasing the sizes based on your current measurements.  Again, please keep in mind that this is only a suggestion. Please evaluate against the size chart before you order.

Q: What is my SaGaGirlz (SG) order number/ ID? & Where can I find it? A: You are given a unique order number to identify your purchase made with us. Your order number is located in all email messages that you received from our us, including your order confirmation. Please reference your order number upon contacting us about an order.

Q: What are your forms of payment? A: We accept any major credit/debit card through PayPal only. Paypal is one of the safest and most universally accepted internet payment processing system. We align with Paypal to ensure your safety.

Q: Can we place orders over the phone with an SG representative? A: We ask that all customers place their orders online at sagagirlz.com to ensure that there are not any miscommunication during the order process and to ensure consistency in service. However, if you are having any trouble, give us a call and we will be more than happy to resolve your matter.

Q: We want to make a large purchase: do you offer wholesale? A: Unfortunately, we do not at the moment.

Q: I’m DYING for this SG item but you’re sold out, when will you restock?
A: As much as we would LOVE to provide you with an exact date for restocks, unfortunately, we cannot! But GREAT NEWS! We upload new styles daily! YAY! So if we do not bring back your favourite item seen in the store, we will be bringing something we are sure that will meet all of your style needs.

Q: Can I be contacted if a certain style is restocked?
A: Please follow us on all social media outlets and sign up for our mailing list for restocking alerts @sagagirlz

Q: How do I sign up for your mailing list and what are the special benefits?
A: Signing up for our mailing list is totally easy! Scroll down to the section that indicates: WHO DOESN’T LIKE SECRET SALES? IT ALL STARTS HERE! You may enter your email address in this section and click join! The benefits are you will always be in the know and officially become an a SaGaGirl You will be receiving EXCLUSIVE sales, promo codes, and restock alerts! Isn't that SAGA-licious?

Q: Why can’t I add this SAGA-licious item to my shopping cart?
A: OH NOOOO!!! Chances are we’re sold out at the moment! However, we restock DAILY! YAY! Please check back soon! If we do not receive that exact style again, we will be receiving something very similar!

ORDER STATUS’; LET US EXPLAIN HOW IT WORKS:

- AWAITING PAYMENT: You just placed your order with an E-Check via PayPal. This status will change once your E-Check has cleared. Once cleared, the order will be processed and shipped! YAY!
- AWAITING FULFILLMENT: You just placed your order: your status will be in AWAITING FULFILLMENT until your order has been processed by our accounting department.
- PENDING: Pending can mean one of two things. o You have requested a change for your order and it is currently awaiting completion. o Your order has fallen into Quality Control. An email will be sent to you with further details. Please reference sagagirlz@outlook.com and please make sure to check your spam email! [:
- SHIPPED: Your order has been successfully processed and sent to our shipping facility. At this point, no changes can be made to your order.
- COMPLETED: This status does not mean your order has been delivered. COMPLETED means we have entirely processed and shipped your order from our facility. Please reference your tracking number for estimated delivery date. Enjoy your SAGA-licious purchase!
- VERIFICATION REQUIRED: Your order has been placed on hold and further information is required. You will be contacted with instructions on exactly how to do so within 48 business hours via Email.

TRACKING YOUR PACKAGE:

Q: What carrier do you ship with?
A: We ship all orders with UPS & ePacket. Unless the order contains a PO BOX.
All packages being sent to a PO Box require by law to be sent via United States Postal Service.

Q: I have a tracking number, what do I do with it?
A: Please copy and paste the 11-12 digit number into the track box

Q: I need my order fast! Do you offer expedited shipping?
A: We do not offer expedited shipping but we are working on it!

Q: When will my order ship?
A: All orders that are placed by are shipped in 1 - 3 days.

Q: I selected FREE SHIPING, how long until I have my package?
A: You will receive your gorgeous shoes within 7 - 14 business days. YAY!
(FREE SHIPPING IS ONLY APPLICABLE TO WORLDWIDE ORDERS)

RETURNS / EXCHANGES/ REFUNDS / STORE CREDIT:

Q: Do you provide return labels?
A: As stated in our policy, the cost of shipping back your item is at your cost.
Once you provide our address to your local shipping facility they will provide you with a return label after paid postage.  However, we offer hassel free returns and replacement once the request is reasonable.  In most cases, we refund your money.

 

Q: I just received my package and I need to return/exchange, how do I do so?
A: Please keep in mind that all returns/exchanges must be done within 30 days. All exchanges and sale items are final. NO EXCEPTIONS

Q: My return tracking number states that you have received my package into your facility, why haven’t I been contacted?
A: It usually takes about 3- 5 business days to process your returned package.
You will be contacted shortly after. Please reference sagagirlz@outlook.com in your emails, don’t forget to check your spam/junk mail. (:

Q: I have a store credit how do I use it?
A: We offer 2 types of store credit.
-If you were provided a store credit code please input the code in step number 5 at checkout to deduct the amount from the shoe cost only.

- If you have been contacted by our returns and exchange department stating that you have a store credit and can use it at any time, Please call us and we will transfer you to the corrective department who will gladly assist you with your exchange.

If you have any further questions please do not hesitate to contact us at any time.

Hey, have a SAGA-Licious Day!!!!!!!!!!!!!